Online: 在线课程: 沟通技巧

我们的沟通技巧肯定可以提高。

If you ask someone if he or she communicates effectively, you'll often hear: "I communicate just fine, as for the rest..." In this learning journey, communication is not only about what you say, the message, but also how you convey that message. You'll practice using techniques such as active listening, summarizing, and questioning further. This will help you acquire more insight into the role played by your voice, use of language, nonverbal communication, and your body language.

You're sitting in a café talking to someone. You say something, the other person says something. But at a certain point, the other person totally misunderstands you. The conversation goes completely in the wrong direction. A typical case of misunderstanding. But there is something you can do about it.

你会提高每次谈话的质量
学会清晰地传达您的信息
用强大的说服力和同理心进行沟通
完成后得到证书

开始你的旅程

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For who?
What and how

Getting to work with your communication training

Do you notice that you sometimes stir up resistance, ask the wrong questions, or that people think you're vague? How your message is received naturally depends on how you express it, how the other person receives it, and in what environment and situation you find yourself. So take away from it what you can use, what's relevant to your specific situation. Here's a universal point: scientific research has revealed that on average just 30% of all our communication is determined by the spoken word. The rest is determined by nonverbal communication (35%) and the use of your voice (35%). Surprising? It sure is. This is also something you're going to work on in this communication skills course. The power of body language and nonverbal communication is explained in detail in this communication skills training course. We show you ways of how to cope with it with increased awareness. Communicating with the power of persuasion and ability to empathize is an art you can learn to master in this course.

1 to 4 months' completion time.
4 to 5 hours of self study
16 chapters

Communication skills training course

What will I learn?
In principle, every communication process always consists of the same three components: a sender, a message, and a receiver. Communication starts with a sender conveying a message to a receiver. The receiver subsequently provides a reaction (feedback) to the sender's message, and this is repeated. This process often works well, at least if the message is not subject to too much noise. In this online communication course you'll learn the different aspects a message can carry. You'll get started with the levels of listening and learn to use the type of questions you could ask.

What will I do?
Listening is one of the three basic skills for good communication: listening, summarizing, and questioning further (LSQ). Listening is also the trickiest of the three. This is because we all believe that we listen well, but this is often not the case! Sometimes we do nothing more than "hear." You're going to work on establishing the difference in practice.

Here's an example. You're at a party and someone is talking to you, but your thoughts are somewhere else entirely. You still hear what the other person is saying. You may occasionally nod affirmatively. However, the other person's message does not really get through. It goes over your head. What usually happens next is that the other person changes topics. Or the conversation comes to an end. This is a typical case of non-listening.

This communication course offers you – through you taking action – insight into the different forms and ways of listening and observing. This learning journey also addresses the communication skills of summarizing and questioning further.

After completing this communication training you will be able to:

Communicate more easily and effectively
Listen, summarize, and question further
Use the power of nonverbal communication

Sound exciting?

You now have an impression of the learning journey. Would you like to continue learning? Do you want to give yourself a boost? Then let's get started.

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Meet the master

Our online courses are written by our "masters." Each one of them is an expert in their field, and they all have many years of experience. Among them you'll find trainers, psychologists, coaches, authors, etc.

Ernestine is the creative force behind a range of learning journeys. Her goal is to make learning fun and to teach practical skills that really help people grow.

New Heroes: what is it?

We are New Heroes. We support lifelong learning. Here you can make unlimited use of our online courses, for a low, fixed monthly fee.

We understand you want to get from A to B. We're not here to hold your hand, but to encourage you. Not as a coach, but as a supporter. Not with "boring" courses but with exciting learning journeys. You're responsible for making sure you can get started with your new skills today.

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Our story

New Heroes is a partner of Schouten & Nelissen