How do you get the best from your team? What should you do when things aren't going well? And what do you need to be a good leader yourself? You'll discover all of this and more in this course.

We often tend to ignore things that we find difficult. We prefer to approach a situation in a way that is familiar to us. In this course, you will learn that embracing the unknown and embracing chaos can lead to creativity. They can help you in leading through uncertainty.

You will work on your own growth and development. In this course, you will learn how New Heroes Academy can assist you in this process. You will receive an introduction to the learning platform and valuable tips for effective learning.

Aggression can present itself in various forms, and it's highly probable that you have encountered it in your personal experiences. This course will provide you with the necessary skills to effectively manage aggressive behavior and potentially violent situations. You will acquire techniques to prevent situations from escalating and learn how to ensure the safety and wellbeing of yourself and others.

Disrespect for, or violation of someone's personal boundaries happens quite often, unfortunately.  At work, in a store, on the streets. Whether you are a managing director, an employee, a volunteer. This online course is about recognizing behavior that is boundary-crossing. Learn how to prevent (sexual) harassment and (cyber) bullying and do something about it. Protect yourself and create a safe environment.

Do you struggle to maintain focus when performing tasks? Gain control over distractions and achieve more in less time! This course will help you exert more influence over situations, both in your personal life and at work.

Hospitality is welcomed by every business, be it a restaurant or a dental clinic. When your profession requires you to interact with people, you have to provide customer service. Learn what it takes to make hospitality a habit. Learn how to make the best first or lasting impression and wow your customers!

Effective teamwork skills impact team results. Awareness of available resources aids in supporting employee development for team members to excel. Contentment and satisfaction among team members contribute to overall team achievements, creating a win-win scenario.

Transform your life with this time management course, designed to help you gain a comprehensive overview of your responsibilities and priorities, both at work and in your personal life. After all, it's about optimizing the time of your life. Unlock your potential by effectively organizing and prioritizing your time. Improve your concentration and master the art of maintaining focus."

Coming up with original solutions to everyday problems? Creativity is a skill that you can learn. Unlock the power of unrestricted creative thinking and start this transformative learning experience.

Whether you work with customers, guests, clients, visitors, or consumers, our goal is to provide excellent service to all. Taking your customer service to an even higher level? It's all about helping the customer as best as possible. So, are you ready to better serve your customers?

Unnecessary errors, missed deadlines, and unachieved goals. As a manager, you naturally want to prevent these. In fact, you want to bring out the best in your employees. With situational leadership, you recognize what your employee needs to further their development.

Includes the leadership styles, delegating, supporting, guiding and leading.

Afraid of hurting others with your honest opinion? There are ways to express who you are, what you think, and what you want without hurting others. In this online course, you will learn how to respectfully voice your opinion.

There are over one million people in the Netherlands who are in a leadership position. You are considering whether you want to be a part of that group, continue in your current role, or distance yourself from it. This course will help you find an answer to the question: "Is leadership really something for me?

What role do you take on in a team and is it the best fit? Discover what the different personalities within a team are in this course. And learn how to get the best out of your team, with properly aligned roles.