Online: Communicating

Let's improve our communicating skills

When you ask someone if they communicate well, you often get the answer: "I communicate just fine, but it's all those other people..." Communication in this course is not just about what you say, the message, but also about how that message is received. You will practice techniques such as active listening, summarizing, and probing. You will gain more insight into the role your voice, language, non-verbal communication, and body language play. Every conversation you have will improve and can make life easier.

Imagine you're sitting in a café talking to someone. You say something, and the other person responds. But at some point, the other person completely misunderstands you. The conversation takes a direction you didn't intend. It's a classic case of miscommunication. But you can do something about it.

Theme: Communication and interacton
Learn to clearly communicate your message
Reading time: 4 hours, exclusive of practice and assignments
Study time: 24 hours (estimated)
Total duration: 4-16 weeks

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For whom?
What and how

Do you notice that you sometimes stir up resistance, ask the wrong questions, or that people think you're vague? How your message is received naturally depends on how you express it, how the other person receives it, and in what environment and situation you find yourself. So take away from it what you can use, what's relevant to your specific situation. Here's a universal point: scientific research has revealed that on average just 30% of all our communication is determined by the spoken word. The rest is determined by nonverbal communication (35%) and the use of your voice (35%). Surprising? It sure is. This is also something you're going to work on in this communication skills course. The power of body language and nonverbal communication is explained in detail in this communication skills training course. We show you ways of how to cope with it with increased awareness. Communicating with the power of persuasion and ability to empathize is an art you can learn to master in this course.

What will I learn?
In principle, every communication process always consists of the same three components: a sender, a message, and a receiver. Communication starts with a sender conveying a message to a receiver. The receiver subsequently provides a reaction (feedback) to the sender's message, and this is repeated. This process often works well, at least if the message is not subject to too much noise. In this online communication course you'll learn the different aspects a message can carry. You'll get started with the levels of listening and learn to use the type of questions you could ask.

What will I do?
Listening is one of the three basic skills for good communication: listening, summarizing, and questioning further (LSQ). Listening is also the trickiest of the three. This is because we all believe that we listen well, but this is often not the case! Sometimes we do nothing more than "hear." You're going to work on establishing the difference in practice.

Here's an example. You're at a party and someone is talking to you, but your thoughts are somewhere else entirely. You still hear what the other person is saying. You may occasionally nod affirmatively. However, the other person's message does not really get through. It goes over your head. What usually happens next is that the other person changes topics. Or the conversation comes to an end. This is a typical case of non-listening.

This communication course offers you – through you taking action – insight into the different forms and ways of listening and observing. This learning journey also addresses the communication skills of summarizing and questioning further.

After completing this communication training you will be able to:

Communicate more easily and effectively
Listen, summarize, and question further
Use the power of nonverbal communication

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