New

Online: Customer focus

Create 'raving fan' customers

What is customer-focused behavior and what can you achieve with it? In this online course you will gain insight into how you come across to customers and learn to present yourself as the ultimate ambassador of your company.

Whether in the hospitality industry, a retail setting, or over the phone, whether you're working as a consultant on the go or in the office with another department, one thing remains constant: the importance of a satisfied customer.

You will learn about customer interactions, non-verbal cues, body language, and the essentials of a successful customer conversation. You will explore creative solutions and develop the ability to empathize with others. Active listening, summarizing, and probing will become second nature to you, all with the ultimate goal of creating satisfied customers.

By the end of this course, customer focus will be ingrained in your nature. After all, who wouldn't want customers to become fans of their service? Let's get started!

Theme: Personal effectiveness
Be the company's ideal representative
Reading time: 2 hours, exclusive of practice and assignments
tudy time: 12 hours (estimated)
Total duration: 2-6 weeks

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New Heroes Academy, Unlimited learning for your organization

Customized solutions for your organization
Assistence with implementation and activation
Communication & Interaction
Teambuilding & Leadership skills
Personal effectiveness
Vitality & Resilience

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For whom?
What and how?

In the food and beverage sector, in a store or on the phone. Whether you work outside of the office, as a consultant or when dealing with another department. Whoever your customers are, a happy customer is always priority number one. You want to help in the best way you can, and customers expect better service every time. This learning journey is something for you, if you want your customers to walk away with a positive feeling. If you want to put a smile on a grumpy customer's face, pleasantly surprise a client or learn how to deal with a difficult guest. With this training, you'll become your company's ideal representative.

This learning journey is not about learning new tricks, but a good basis for customer focus. What is customer focused behavior and what does it achieve? You'll get more insight into the way you come across to your customers. You will learn to be more self-aware and manifest yourself stronger. You'll learn about customer contact, non-verbal signals, body language and how to construct a good customer conversation. You'll search for creative solutions and place yourself in someone else's shoes. Listening attentively, summarizing and asking further, with a happy customer as a goal. And you'll do this with authenticity, confidence and respect. After this training customer focus will be second nature to you. Let's get started!

After completing this course, you will know:

How to pleasantly surprise your customer.
The ingredients for customer-focused behavior.
How to build a sustainable relationship with your customers.

A sneak preview...

Check out the sneak preview below. Explore a few chapters and you'll see that our learning journeys are engaging and activating: online learning can definitely be fun and exciting!

Interested?

You've gotten a sense of the customer focus training. Do you want your customer to become your fan too? Get started right away!

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