Online: Difficult employees?

What will I learn?
In this dealing with difficult employees course, you will learn how to deal with difficult employees in your role as manager. You'll learn which type of employee you have the most trouble with, and will gain insight into the different types that can trigger your irritation: an employee in professional development, an employee in a career crisis, an coworker in a team setting, and an employee with a strong personality. You'll get tools that you can use to manage these difficult employees. Which tools can you use in your situation? That's something you'll have to figure out for yourself. In any case, communication skills will be addressed in this course by training conversational techniques, giving feedback, and asking questions.

What will I do?
First of all, you're going to consciously think about what makes an employee a difficult employee for you. This will already be an enormous step forward in your relationship with him or her. Then, you'll work on various ways to deal with the different types of difficult employees. Whatever difficult employee you have to deal with, there's always one thing that you'll absolutely need: good communication skills. This begins with excellent listening skills. This is your first "tool" for dealing with a difficult employee. If you listen carefully and explore what's going on, you'll notice that the action that you undertake will yield better results. Listening carefully creates recognition, credibility, and openness. And it enables you to summarize things and give, and ask for, good feedback. You'll also practice improving your conversational skills and asking open questions, which will give you more insight into your employee. In addition, you will hone other handy skills like setting boundaries, switching places with others, and allowing yourself to be vulnerable.