Embrace chaos and create the right atmosphere
Leading can be quite challenging, especially in situations where you don't (immediately) know what to do. In such moments, you may quickly resort to what you are familiar with, even if it might not be the best approach.
Sometimes, it's smart to stick with the known approach. But in other cases, it's important to leave room for questions and creativity, especially in uncertain situations.
In uncertain situations, you often resort to what you already know. And you prefer to ignore things you don't know. As a leader in uncertain situations, it's important to create space for not knowing. To do that, it's necessary to create a suitable environment and atmosphere.
For example, if you remain calm, you can make the right decisions. You can also use language to embrace the unknown and encourage creativity when confronted with a bit of chaos. Every situation is different, but you have a choice between sticking strictly to rules and schedules or taking the time to embrace the unknown.
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