Online: Learning pathway Customer Happiness

For professionals who want to achieve more.

You love making people happy. You know it’s not just that the customer is always right, but that happy customers are what make organizations thrive. But you know you can always learn, grown and give better service. The New Heroes Customer Happiness Learning Pathway will teach you everything you need to know to transform any customer experience into magic!

The Customer Happiness Learning Pathway consists of three courses: Customer Focus, Ready, Set, Pitch! and Communication.

1 learning pathway = 3 online courses
Give your customers the best service
Reading time: 6-12 hours, exclusive of practice and assignments
Study time: 36-60 hours (estimated)
Total duration: 4-9 months

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New Heroes Academy, Unlimited learning for your organization

Customized solutions for your organization
Assistence with implementation and activation
Communication & Interaction
Teambuilding & Leadership skills
Personal effectiveness
Vitality & Resilience

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Journeys in this pathway

Communicating

All kinds of factors play a role when people communicate. Do we know each other? What do we think of each other? What do I want from you and vice versa? Is my message getting through? Communicating clearly and understandably with the right conversation techniques can be learned. This course will help you.

Consultative selling

Are you looking to promote a specific product? Or are you working within an organization and want to get your idea 'sold' internally? Then this course is perfect for you! Start today.

Customer focus

Whether you work with customers, guests, clients, visitors, or consumers, our goal is to provide excellent service to all. Taking your customer service to an even higher level? It's all about helping the customer as best as possible. So, are you ready to better serve your customers?

For whom?
What and how?

For anyone looking to further their career as customer happiness specialist

Clear communication and the best commercial advice will improve your customer satisfaction.

If you want to further your career and take these skills to a higher level, start the Learning Pathway Customer Happiness today!

After this program, you will:

Offer your customers an unforgettable experience
Communicate with them in a clear and friendly way
Give your customers effective business advice

From pathway to promotion

You’ll be awarded a certificate after each course. When you’ve completed all three courses, just send a copy of the certificates to New Heroes and you’ll be awarded an official New Heroes Learning Pathway diploma.

But wait...there's more!

Enjoy unlimited access to our more than 150 online courses
Wherever and whenever you want, at your own pace
Official New Heroes Learning Pathway diploma upon completion

This is how it works

Improve and master a unique skill set
Three practical courses that complement each other
You decide what, when and where
Personal dashboard to monitor your progress
Completed learning pathway = diploma

Watch our video demo and take a tour of the platform.