Online: Making hospitality a habit
Creating an unforgettable guest experience
A broker's office, a restaurant, a dental clinic: being hospitable is more than meeting customer expectations. It's about how to differentiate yourself from others in the same field. How to wow your customers. How to exceed expectations. Not only by leaving a good first impression or creating a positive customer experience, but also by wowing your clients in the time between hello and goodbye. That is when you are, or can be, the ultimate host!
Start this learning journey and learn what hospitality is and how to create an impact. Examine why you do what you do, what holds you back and how you distinguish yourself. And finally: take the last and most important step to wow your customers: just do it!
- Theme: Personal effectiveness
- Create an everlasting impact
- Reading time: 30 mins, exclusive of practice and assignments
- Study time: 1 hours (estimated)
- Total duration: 1-2 weeks
New Heroes Academy, Unlimited learning for your organization
- Customized solutions for your organization
- Assistence with implementation and activation
- Communication & Interaction
- Teambuilding & Leadership skills
- Personal effectiveness
- Vitality & Resilience
This learning journey tells you all about hospitality. A service that not only applies to restaurants or hotels, but applies to anyone that interacts with customers. Plumbers, sales people, receptionists, tour guides, taxi drivers or hairdressers. A great customer experience is what distinguishes you from others.
We're assuming that you already know that being an attentive listener is required, as well as asking the right questions and displaying a welcoming attitude. Those are the basics of customer oriented behavior. This online course takes it a step further.
Customers appreciate personal attention, sincere interest and a warm and welcoming attitude. What do you contribute to your companies' customer service? What is the impact you make and how can you differentiate from others? Find out in this course.
A sneak preview...
Check out the sneak preview below. Explore a few chapters and you'll see that our learning journeys are engaging and activating: online learning can definitely be fun and exciting!
Interested?
You now have an impression of the learning journey. Want to know how to wow your customers? Let's get started.
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Communicating
All kinds of factors play a role when people communicate. Do we know each other? What do we think of each other? What do I want from you and vice versa? Is my message getting through? Communicating clearly and understandably with the right conversation techniques can be learned. This course will help you.
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Customer focus
Whether you work with customers, guests, clients, visitors, or consumers, our goal is to provide excellent service to all. Taking your customer service to an even higher level? It's all about helping the customer as best as possible. So, are you ready to better serve your customers?
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