Online: Preventing misunderstanding

I want to get better at observing, interpreting, and drawing conclusions.

You mishear something in a conversation, and the other person draws the wrong conclusion. Misunderstandings are often born out of vagueness. Misunderstandings are almost always related to communication distortion, or 'noise'. This distortion can originate from within yourself or from external sources.

In this course, you focus on the noise that arises within you. How do you perceive the other person? And how clear are you in your own communication? We assist you in improving your perception, reducing interpretation, and using clear language. Learn to ask good questions in a conversation and prevent miscommunication.

Theme: Communication and interacton
Learn to observe without judgement
Reading time: 2 hours, exclusive of practice and assignments
Study time: 12 hours (estimated)
Total duration: 2-6 weeks

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For whom?
What and how

We all have our own view of reality. This view is formed by our opinions, emotions, beliefs, experiences, and ideas. We often falsely interpret things without realizing it, which produces noise within ourselves. Your interpretation of a situation, which can be quite difficult to suppress, is oftentimes the root of miscommunication.

Better observation is extremely valuable when it comes to improving your communication. Through good observation and listening, you'll hold the other person's attention instead of interpreting things for yourself. This helps to prevent misunderstanding. This training is for people who:

• want to observe others better, so that they understand them better
• want to communicate more clearly, so that they'll be better understood

What will I learn?
In this training course on preventing miscommunication, you'll learn how to deal in moments when noise occurs in the communication. You'll learn to wait and observe before you start making your own interpretation of things. And you'll learn how the OIEB model (Observing, Interpreting, Evaluating, and Behavior) works and what it can offer you in your communication with others.

What will I do?
In this course on preventing misunderstanding, you'll work on exercises that will give you an idea of how noise occurs and the influence that it has on communication with others. You'll then apply the learning methods detailed in the OIEB model. In order to observe others as well as possible, it is important to practice observing without judgment. This is what you'll work on in this learning journey. You'll make sure that you come across clearly by choosing your words as specifically as possible, so that the other person better understands what you're saying. And by not embarrassing yourself or the other person in doing so. So choose whatever aspect applies to your specific situation.

After completing this training, you will be able to:

improve your own communication
help rid the world of misunderstanding
better observe, interpret, and draw conclusions

A sneak preview

Check out the sneak preview below. Explore a few chapters and you'll see that our journeys are engaging and activating: online learning can definitely be fun and exciting!

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You now have an impression of the learning journey. Would you like to continue learning? Do you want to give yourself a boost? Then let's get started.

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Online: Preventing misunderstanding

New Heroes Academy, Unlimited learning for your organization

A sneak preview

Sounds exciting?

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Bad news messages

Putting things into perspective

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