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I feel its written a little to much from an ideal world point of view. Feedback is alo a fine balance between combinaiton of negative and positive feedback...
Marcel
You get a good feeling after you learn something new or to learn more about what you already knew.
Nadja
The 4 stages of hospitality we might do it knowing or unknowing. It is recommended to go through this course to better organise or revise yourself on this topic. So if you have guests or customers tomorrow, you would be subconsciously ready to be a good host.
Abhishek
I just went chronological. Its a great way to learn stuff you don't really want to learn but think is handy for later. It doesnt take a lot of time
Tim